Choosing a home care agency means trusting people you have just met with someone you love. A good agency can make a hard time easier, and a poor one can cause worry and harm. Use this checklist to compare agencies in Dhaka with confidence. If you are new to the topic, start with our guide on what home care services are.
1. Check how they verify their staff
Ask how the agency checks its nurses and caregivers. Good answers include identity checks, reference checks, a skills interview and an introduction to the family. Ask to see the person’s ID and training documents before they start.
2. Ask about professional registration
Nurses in Bangladesh are registered with the Bangladesh Nursing and Midwifery Council (BNMC). Ask whether the nurse is registered and ask to see proof. Do not rely on a promise alone.
3. Make sure the services match your need
A nurse, a caregiver and a patient attendant do different jobs. A good agency asks about the patient first, and recommends a nurse, a caregiver or a mix. It should be honest if the patient needs a hospital instead. Read our guide to the types of home care services to see which one fits.
4. Ask for clear prices
You should get a clear price, in writing, before care starts. Ask what is included and whether there are extra charges. See our guide on home care services cost in Dhaka for typical prices.
5. Look for real reviews
Check Google reviews and ask people you trust. Look for specific details, such as how the nurse behaved and how quickly the agency responded, not just five-star ratings.
6. Check that you can reach them
Call the hotline and see how they respond. Ask who you contact if there is a problem at night and whether they can send a replacement if the nurse is sick or leaves.
7. Ask about follow-up
A good agency checks in with the family after the care starts, listens to feedback and fixes problems quickly.
8. Meet before you commit
Talk to the nurse or caregiver before they start. Ask about their experience with your patient’s condition, and agree on duties and hours. A short trial period is a good idea.
Warning signs
- No clear answer about how staff are verified.
- Promises that sound too good, such as guaranteed results or cures.
- No written agreement or price.
- Pressure to pay everything in advance.
- A nurse offering injections or medicines without a prescription.
- No physical address, no phone support or no reviews.
Questions to ask before you hire
- How do you verify your nurses and caregivers?
- Can I see their ID and training documents?
- What happens if the person does not suit us or cannot come?
- What is the price and what does it include?
- Who do I call at night if something goes wrong?
Agency or individual nurse?
An agency can verify staff, send a replacement and handle problems. An individual found through a friend may cost less, but you handle verification and backup yourself. Whichever you choose, do not skip the checks above.
Frequently asked questions
How quickly can an agency start? It depends on the patient’s needs and availability. Call to check.
Can I switch agencies? Yes. Read the agreement first so you know about notice or fees.
What if I am not happy with the nurse? A good agency will listen and arrange a replacement if possible.
Talk to Nursing Agency BD
Nursing Agency BD provides home care services in Dhaka with nurses, caregivers, physiotherapists and doctor home visits. You can read about our caregiver service and nursing home care, or call 01707372002 and ask us any of the questions above. You can also contact us online.
Medical note: this article is general information and not medical advice. Follow the treating doctor’s instructions. In an emergency, call 999 or go to the nearest hospital.
